Privacy Notice
Last updated: 11 November 2026
Who we are. 1 Sequence Cyber Ltd ("we") is the controller of the personal data described here. Company number 16021460. Registered office: Acorn House, Midsummer Boulevard, Milton Keynes MK9 3HP. ICO registration number: ZB823425. Contact: contact@1sequencecyber.com.
What we collect and why
| What | When | Why we use it | Lawful basis | How long we keep it |
|---|---|---|---|---|
| Live chat messages you type, the time each was sent, and which of our consultants replied | You start a chat or reply to one of ours | To answer your questions and discuss our services | Legitimate interests in responding to enquiries; steps before a contract if you ask for a proposal | Deleted 12 months after the conversation's last message. A closed conversation is deleted once it is also 30 days past its close. If it leads to a proposal or engagement, we keep it while that is open and for 12 months after it closes. |
| A random chat identifier (not your name, IP address or device) | You start a chat | To keep your messages together in one conversation | As above | As above |
| Anything you choose to tell us in chat, such as your name, email or company | You type it | To reply and follow up as you ask | As above | As above |
| The page path and title you are viewing | Only if you accept visitor presence | So a consultant can offer relevant help | Consent | Not stored: held in memory while you are on the site |
| Server logs: IP address, browser type, page requested, time | Every visit | To run and secure the website and detect abuse | Legitimate interests in security | 90 days |
| Website enquiry form: the details you enter (name, email, phone if given, company, message) | You send an enquiry | To respond to your enquiry | Legitimate interests in responding to enquiries; steps before a contract if you ask for a proposal | 12 months after you send it, then deleted automatically. If it leads to a proposal or engagement, we keep it while that is open and for 12 months after it closes. |
| Enquiries we follow up by email or proposal, and client account details (name, contact details, company, job title, sign-in details) | We reply to you by email, send a proposal, or you sign in | To respond, and to provide the services you use | Contract or legitimate interests | Enquiries that don't become clients: 2 years. Clients: 6 years after the engagement ends |
| Marketing emails | Only if you opt in | To send news and insights | Consent, withdraw any time | Until you unsubscribe |
We do not use analytics, advertising or profiling, and we do not sell personal data.
Backups. We keep encrypted copies of the chat database for disaster recovery: up to 14 days on our server, and up to 35 days (plus up to 7 days of old versions) in Amazon Web Services storage in London. A deleted chat can remain in these encrypted copies until they expire. Only we hold the key that opens them.
Who processes it for us. Amazon Web Services hosts the website, the live chat and its backups in London (UK). Microsoft 365 provides our email and the sign-in our staff use. These providers act on our instructions. Your data is stored in the UK. Our providers may access it from other countries for support and security; where they do, they rely on UK adequacy regulations or the UK International Data Transfer Addendum.
Who sees your chat. Only our staff with a company account, who must sign in through our Microsoft account system. Chat access is restricted to our own company's conversations.
Your rights. You can ask us to access, correct or delete your data, restrict or object to its use, or receive it in a portable form. You can withdraw consent at any time, including from Cookie settings on any page. Email contact@1sequencecyber.com; we will verify your identity before acting, and reply within one month.
Complaints. You can complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113). We would welcome the chance to put things right first.
Children. Our services are for businesses and are not intended for anyone under 18.
Cookies. See our Cookie Policy.